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In Goldman Sachs Bank USA, we offer a wide range of solutions to help our customers meet their financial goals. Our teams seek to provide the highest level of customer service and support in everything we do. The Bank offers high yield savings accounts and a variety of loan products to individuals and private bank, corporate and community clients. Our savings products include an online savings account and certificates of deposit in a variety of terms

RESPONSIBILITIES AND QUALIFICATIONS Provides expert level input into process design, user experience, and change management to ensure business goals are met and operational excellence is achieved. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management.


Be an owner of the process and controls environment for consumer lending Design process solutions using Lean and Six Sigma principles Lead the effort to automate processes and eliminate friction in lending Provide thought leadership and expert guidance to create a robust controls environment ensuring the highest standards of consumer protection Work with senior leaders across teams, departments, and divisions to implement process change, improvement, and design Survey emerging technologies and lead “test and learn” efforts to determine which digital utilities or work methods should be implemented Continuously improve all customer and management processes including onboarding, servicing, and collections activities Be a leader of operational process excellence and ownership initiative


Six plus years working in process excellence Financial Services or Delivery Center experience Bachelor’s degree or equivalent military experience Experience using Lean and Six Sigma Knowledge of stand processing engineering tools (e.g., Signavio) Results and delivery orientation, as indicated by progressively larger project and process responsibilities Excellent collaboration and communication skills Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities Flexible and able to work well under pressure in a team environment Experience in program management for organizational process standards Strong quantitative skills, as indicated by past analytical or model building roles Knowledge of regulatory compliance aspects with government guidance and requirements

Preferred qualifications:

Experience in collections activities Six Sigma Black Belt Lean Certification Master’s Degree

ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

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